Shipping Policy

Effective Date: 10th March,2024

Thank you for choosing https://www.surprisekids.in/ for stationery and toy needs. We are committed to providing you with a seamless and efficient shipping experience. Please review our shipping policy below to understand the details of our shipping process:

  1. Order Processing Time

1.1. Orders are typically processed within 2 business days after payment confirmation. Please note that processing time may be longer during peak seasons or promotional events.

  1. Shipping Methods and Delivery Time

2.1. We offer a variety of shipping methods to accommodate your needs. The available shipping options and estimated delivery times will be displayed during checkout.

2.2. Please note that delivery times are approximate and may vary based on your location, the selected shipping method, and unforeseen circumstances like weather delays or carrier issues. Standard Delivery time is 5 to 8 Days

  1. Shipping Costs

3.1. Shipping costs are calculated based on the total weight, dimensions of the package, shipping method chosen, and destination address. The exact shipping cost will be displayed during the checkout process.

3.2. We may offer free shipping promotions from time to time. Please check our website or promotional emails for any ongoing offers.

  1. Order Tracking

4.1. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.

4.2. You can also log in to your account on our website to track the status of your order and view shipping details.

  1. Address Accuracy

5.1. The customer is responsible for providing accurate and complete shipping information during the checkout process. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.

  1. Shipping Delays

6.1. While we strive to ensure timely deliveries, there may be instances where unforeseen circumstances or events beyond our control result in shipping delays. We appreciate your understanding in such situations.

  1. Contact Us

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team at support@surprisekids.in or on Whatsapp at +91-8168909705

Please note that our shipping policy is subject to change without notice. You must review the policy periodically to stay informed about any updates.