Refund Policy

Effective Date: 20th Oct,2023

Thank you for shopping at https://www.surprisekids.in/. We strive to provide you with the best quality stationery and toys, but we understand that there might be situations where you need to return or exchange a product. Please review our refund policy below to understand your options:

  1. Returns and Refunds

1.1. If you’re not completely satisfied with your purchase, you may return the item(s) within 48 hours of receiving your order.

1.2. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it.

1.3. To initiate a return, please get in touch with our customer service team at support@surprisekids.in or Whatsapp at +91-8168909705. Our team will guide you through the return process.

  1. Exchanges

2.1. We offer exchanges for defective or damaged items or if you received the wrong product. Please get in touch with our customer service team within 48 hours of receiving your order to initiate an exchange.

2.2. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as you received it.

2.3. Our customer service team will guide you through the exchange process.

  1. Return Shipping

3.1. For returns and exchanges, the customer is responsible for return shipping costs unless the return/exchange is due to an error on our part (e.g., wrong item sent, item arrived damaged).

3.2. We recommend using a trackable shipping method to ensure the safe return of the item. We are not responsible for items lost or damaged during the return shipping process.

  1. Refund Process

4.1. Once we receive the returned item and verify its condition, we will process your refund or exchange within 5-7 days.

4.2. Refunds will be issued using the same payment method used for the original purchase.

  1. Non-Refundable Items

5.1. The following items are non-refundable:

  • Items that have been personalized or customized.
  • Gift cards.
  • Items on clearance or marked as final sale.
  1. Damaged or Defective Items

6.1. If you receive a damaged or defective item, please get in touch with our customer service team within 48 hours of receiving your order. We will provide instructions on returning the item and will arrange for a replacement or refund.

  1. Cancellation Policy

7.1. Orders can be canceled within 24 hours of placing the order. Please contact the support through mail or whatsapp us at +91-8168909705 for cancellation. After this time, the order cannot be canceled as it might have already been processed and shipped.

  1. Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team at support@surprisekids.in or Whatsapp at +91-8168909705

Please note that our refund policy is subject to change without notice. You must review the policy periodically to stay informed about any updates.